FAQs
What is your return and refund policy?
We offer a 30-day return policy. To be eligible, items must be in their original condition and packaging with proof of purchase. Some items, such as custom products, sale items, and gift cards, cannot be returned.
To start a return, contact us at sales@slwindisch.com. Once approved, we’ll provide a return shipping label and instructions. Refunds will be processed within 10 business days after return approval. For more details, visit our Refund Policy.
How do you handle my personal information?
We collect personal information like your name, address, payment details, and browsing behavior to provide and improve our services. This information is shared with service providers, like Shopify, to process your orders securely.
You can manage cookies or opt out of targeted advertising. Residents in the EU and California have additional rights under GDPR and CCPA. For more, check out our Privacy Policy.
What are the terms for using this website?
By using our site, you agree to our Terms of Service, which cover policies on orders, prohibited uses, user responsibilities, and more.
We reserve the right to modify our services, prices, and policies without notice. For details, see our Terms of Service.
Can I return or exchange custom or sale items?
Unfortunately, custom orders, sale items, and gift cards are non-refundable or exchangeable. For eligible returns, please refer to our Refund Policy.
How can I manage cookies on your website?
We use cookies to improve your browsing experience. Most cookies last between 30 minutes and 2 years. You can manage or block cookies via your browser settings. For more information, check out our Privacy Policy.
How do I report an issue with my order?
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at sales@slwindisch.com, and we’ll work to resolve the issue.
What if I have more questions?
We’d love to hear from you! For any questions or concerns, reach out to us at:
Email:sales@slwindisch.com
Phone: (208) 391-5340
Mail: 4229 N Holmes Rd, Coeur d'Alene, ID 83815